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Refund & Return Policy

Not happy with your purchase? Don't worry.

We offer and guarantee easy returns. Please, do not open a claim until you contact us. 

Just contact us via: vilno.team@gmail.com

Please, add a photo of your problem and your order number. It’s number  VIL####NO. Thank you!

Our policy lasts 10 days.

If 10 days have gone by since you got the product, unfortunately we can’t offer you a refund or exchange.

We offer a 10 day risk free return policy on new products in the original packaging*. As long as you return your item to us (Read Shipping of refund product chapter), in like new condition and in its original packaging, we will refund you in full.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We're unable to accept returns on the following purchases

  • Volume orders

  • Made to order products purchased by speaking directly to our Customer Support or Workplace teams

  • Showroom models

Broken or bad condition received products**:

On very rare occasions, we humans do make mistakes. Sometimes costumers get the broken item. In that case, you should contact us ASAP (in that case You have 10 days to provide info about the bad condition of received product).

If your product is defective and you require a replacement a broken part, simply follow these instructions:

  1. Take a clear video and photo of the defect;

  2. Contact us  via info@vilno.co with a sentence about the defect and your video attached;

  3. Once approved, send back your product as directed with all contents it came with

  4. A replacement of your product will be processed once we have received the defective one

Please, be sure in that case you will get replacement of broken part ASAP with Priority Shipping.

Shipping of refund product:

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Send it to our warehouse or the other person, whose shipping information you receive from our support specialist. Contact us before returning your product.

You will get your money back only after we get item in the our main warehouse.

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this, and you still have not received your refund yet, please contact us.

Please, contact as with your problem via email: vilno.team@gmail.com

Please, add photo of your problem and your order number. It’s a number that looks like  VIL####NO.  Thank you!

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