Skip to content

Frequently asked questions

We are glad to offer you free 5-7 days delivery to any location in the USA (ex. Alaska and Hawaii)

Also, we offer 1-4 Days express delivery.

Click to read shipping policy

vilno.co shipping policy

Not happy with your purchase?
Please, contact us!
support@vilno.co

We offer and guarantee easy returns. Please, do not open a claim until you contact us. 

Just contact us via: support@vilno.co

Please, add a photo of your problem and your order number. It’s number  VIL####NO.
Thank you!

Click to read the returns policy

vilno.co return policy

Please follow this link:
https://vilno.co/pages/instruction

One at a time please! You can hang on to any other codes for your next purchase.

If you have a gently used the chair that you no longer need or want, we can happily help you give it to someone in need. If this is something you are interested in, please email us for more information. 

We don’t want you to ever miss out! We honor promotional pricing on any order placed within seven (7) days before the start of a promotion and/or if your order has not shipped. 

Here’s How It Works:  

If you purchase a product directly from us and that product is both in-stock and available at a lower price on our website during a sale event within 7 days of your original purchase date, we will happily refund the difference in price to your original payment method.

Just contact us!

If you need to cancel your order, please get in touch ASAP. You will be able to cancel an order during the processing stage by emailing us at support@vilno.co

If you have already received a tracking number, your order has shipped and it is too late to cancel.
You may still return any unwanted items in accordance with our return policy.  

Our products are sold exclusively online. If you want to receive more photos or any other information, please contact us.

We are glad that you are so interested in our product!

Please feel free to contact us at:

support@vilno.co