Billing Terms and Conditions
The website:
and all its subdomains are provided by:
(hereafter: “VILNO”)
E-mail : support@vilno.co
Feel free to contact us should you have any terms and conditions or sales related questions.
Offer and Acceptance
Our online offer is presented with utmost care. VILNO provides information about the features of the products, including technical descriptions and photographs illustrating the products. This entirely in so far as technical means allow and in accordance with the best standards in the market. The images displayed on our website provide an accurate representation of the substantial features of our products.
Our online offer is presented as an invitation to purchase. VILNO is not bound by its offer. An offer is only valid while stocks last.
To purchase a product from the VILNO range, the Purchaser must complete our online ordering method. This purchase is binding on the Purchaser. VILNO will send a confirmation of the order within seven (7) calendar days, directed at the e-mail address specified by the Purchaser at the moment of ordering. The sale contract shall be concluded as soon as the Purchaser has received the order confirmation email issued by VILNO. Purchaser can request and printable Invoice for the order.
VILNO retains the possibility to refuse the sending of an order confirmation email or to unilaterally reject an order placement by means of an explicit statement. VILNO will inform the Purchaser if the initial order cannot be executed. There is no Sales contract if VILNO refuses the order. In such case, all payments that have been made will be soon refunded. The Purchaser is not entitled to any form of compensation.
The Parties expressly acknowledge that the use of different types of electronic communications, such as email, give rise to a valid agreement. This is fully consistent with the Act of March 11, 2003 on electronic trading. Within the limits of what is permitted by law, VILNO can make use of all electronic files available to prove the existence of the Sales contract. An ordinary digital or electronic qualified signature is not an essential requisite proof.
Pricing
All prices are indicated in USD and include taxes. Sales Tax can be applied in some States. List of States can be requested by Purchaser.
Payment
Each payment is handled promptly and completely, i.e. when the Purchaser places his order. We accept the payment methods as indicated on our website:
- Mastercard
- VISA
- AmericanExpress
- Paypal
- Discover
- JCB
- Bancontact
- Mister Cash
- Belfius
- KBC
- iDEAL
- Sofort Banking
- Giropay
- Electronic Payment Standard (EPS)
- Other systems that are processing with Shopify Payments. Purchaser can request full list via support email or contact phone number.
VILNO has taken all reasonable measures to ensure safe payments. Our main concerns are a loss or theft of your identity or financial information. The use of the above mentioned authorised payment partners and credit card issuers provide the necessary guarantees.
We make use of the secured payment systems Braintree, Mollie or PayPal for the further processing of the payment. This closed security system processes your bank details always in an encrypted manner. Security measures via the SSL protocol are provided.
VILNO shall only deliver the order as soon as it has received the full payment of all amounts owed by the Purchaser. Fully always retain ownership of all products ordered until full payment of all amounts due under this Agreement has been made, regardless of whether the delivery has already occurred.
